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Revocation and revocation instruction

The statutory right of withdrawal, as applied to distance selling, does not apply to some contracts in accordance with Section 312g (2) sentence 1 BGB. Namely

  • for contracts for the provision of services in the areas of accommodation for purposes other than residential purposes, transportation of goods, motor vehicle rental, delivery of food and beverages and for the provision of other services in connection with leisure activities, if the contract provides for a specific date or period for the provision (Section 312g (2) sentence 1 no. 9 BGB). In other words, in the case of orders for tickets for leisure activities, there is no right of withdrawal. Each order is therefore binding for the customer after acceptance by the operator and is subject to acceptance. Further details can be found in our General Terms and Conditions.

  • for contracts for the supply of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery. In other words, if the customer buys a product that corresponds to one of the above-mentioned product groups, he will only be able to cancel an order that has already been delivered if the packaging is still sealed.

For all other cases, the following withdrawal policy applies:


Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

To exercise the right to cancel, you must inform us Kontramarka.de, Inh. Roman Krutyanskiy, Pohlstr. 53, 10785 Berlin Tel.: +49 30 7871 2860, E-Mail: info@kontramarka.de of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample withdrawal form, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal:

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. Where possible, we will use the same means of payment for this repayment as you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.

You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. The return address is the same as above. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.


Sample withdrawal form

(If you wish to cancel the contract, please complete this form and return it to us).

  • To: Kontramarka.de, Inh. Roman Krutyanskiy
    Pohlstr. 53
    10785 Berlin

  • I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

  • Ordered on (*)/received on (*)

  • Name of the consumer(s)

  • Address of the consumer(s)

  • Signature of the consumer(s) (only for notification on paper)

  • Date(s)

___________

(*) Delete as appropriate.

End of the cancellation policy and the sample withdrawal form.