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Return Policy

The statutory right of withdrawal, as applied to distance selling, does not apply to some contracts in accordance with Section 312g Paragraph 2 Sentence 1 BGB. Namely:

  • in contracts for the provision of services in the areas of accommodation for purposes other than residential purposes, transport of goods, motor vehicle rental, supply of food and beverages and the provision of other services related to leisure activities, if the contract provides for a specific date or period for the provision (Section 312g Paragraph 2 Sentence 1 No. 9 BGB). In other words, if it concerns orders for tickets for leisure activities, there is no right of cancellation. Every order is therefore binding for the customer after acceptance by the operator and is obliged to accept it. Further information can be found in our general terms and conditions.
  • for contracts for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery. In other words, if the customer purchases a product that corresponds to one of the product groups mentioned above, he will only be able to cancel an order that has already been delivered if the packaging remains sealed.

The following cancellation policy applies to all other cases:

Right of withdrawal

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reasons.

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.

In order to exercise your right of withdrawal, you must contact us Kontramarka.de, owner Roman Krutyanskiy, Pohlstr. 53, 10785 Berlin Tel.: +49 30 7871 2860, Email: info@kontramarka.de by means of a clear statement (e.g. a letter sent by post, fax or email) about your decision to accept this contract to revoke, inform. You can use the attached sample cancellation form, although this is not mandatory.

In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.

Consequences of revocation:

If you cancel this contract, we will refund to you all payments received from you, including delivery costs (except for any additional costs arising from you choosing a method of delivery other than the cheapest standard delivery offered by us have) to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will, wherever possible, use the same payment method that you used in the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired. The return address is the same as above. You bear the direct costs of returning the goods. You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Sample cancellation form

(If you want to cancel the contract, please fill out this form and send it back.)

  • To: Kontramarka.de, owner Roman Krutyanskiy
            Pohlstr. 53

         10785 Berlin

  • I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
  • Ordered on (*)/received on (*)
  • Name of the consumer(s)
  • Address of the consumer(s)
  • Signature of the consumer(s) (only for paper notification)
  • Date


(*) Delete what is not applicable.

End of the cancellation policy and the sample cancellation form.